Fixing contract risk before it becomes operational failure
FM failure isn’t a lack of effort. It’s a failure of design.Most PBSA and BTR contracts look great on a P&L - until they're tested in live operations.Misaligned scopes and unclear responsibilities create risk long before buildings go live.Marlow Grey provides an independent, supplier‑agnostic view of FM contracts, focused on where responsibility, risk, and cost actually sit.We fix the contracts that make performance possible.
Risk focused advisory. No retainers.We only proceed where there is clear, measurable value.1. Stress test - comparing contract scope against how the portfolio actually operates.
2. Compliance check - testing contracts against real audit and statutory requirements.
3. Risk exposure - making unclear or disputed responsibilities explicit.
4. Roadmap - clear options to fix, restructure, or re‑procure.We remove ambiguity before it becomes operational risk.
This work focuses on getting the contracts right, because that’s where FM risk really sits.
Procurement aligned to how the asset actually operates.FM frameworks that hold up in live operation.• Strategic tendering aligned to cost, risk, and operating reality.
• Development‑to‑operations handover that does not break at mobilisation.
• Practical governance with KPIs people can and do follow.
• Cost control that protects the resident experience.Fixing ambiguity early is significantly cheaper than fixing failure later.
Request a risk-led FM review
For operators accountable for FM compliance or risk, this short call clarifies where compliance, FM, and risk quietly break down -
and what actually matters.
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Terms and Conditions
1. About This Website
This website is operated by Marlow Grey Consulting Limited, a company registered in England and Wales under company number 169584444, with its registered office at 12 Invicta, Dartford, Kent, DA2 6AZ
References to “we”, “us”, or “our” refer to Marlow Grey Consulting Limited.2. Use of This Website
The content on this website is provided for general information purposes only.
It does not constitute professional, legal, financial, procurement, or technical advice. No reliance should be placed on any information contained on this website without obtaining advice specific to your circumstances.3. No Client or Advisory Relationship
Use of this website, including submission of enquiries via the contact form or by email, does not create a contractual, advisory, fiduciary, or professional relationship.
A formal engagement will only arise once confirmed in writing and subject to agreed terms of appointment.4. Scope of Services
Any services provided by Marlow Grey Consulting Limited are subject to a separate written agreement.
Nothing on this website constitutes an offer to provide services, a binding proposal, or an obligation to accept instructions.5. Intellectual Property
All content on this website, including text, layout, structure, and materials, is owned by or licensed to Marlow Grey Consulting Limited unless otherwise stated.
Content may not be copied, reproduced, distributed, or used for any purpose without prior written permission.6. Limitation of Liability
While reasonable care is taken to ensure that information on this website is accurate and up to date, no warranty or representation is given as to its completeness or accuracy.
To the fullest extent permitted by law, Marlow Grey Consulting Limited accepts no liability for any loss or damage arising from reliance on information contained on this website or from use of the website.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.7. External Links
This website may contain links to third‑party websites.
We have no control over, and accept no responsibility for, the content, availability, or privacy practices of such websites.8. Confidentiality and Communications
Information transmitted via this website or by email may not be secure.
No guarantee of confidentiality is given unless and until a formal engagement agreement is in place.9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.10. Contact
For enquiries relating to these Terms and Conditions, please contact:
Marlow Grey Consulting Limited
Email: [email protected]
Privacy Policy
1. Data Controller
This website is operated by Marlow Grey Consulting Limited, registered in England and Wales under company number 16958444.
For the purposes of UK data protection legislation, we are the data controller.
Contact: [email protected]2. Personal Data Collected
We collect personal data only where you choose to provide it via our website contact form or by contacting us directly by email.
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Information included within your enquiryWe do not knowingly collect special category personal data via this website.3. Purpose and Lawful Basis for Processing
Personal data is processed for the following purposes:Responding to enquiries
Assessing suitability for a potential advisory engagement
Taking steps at your request prior to entering into a contractThe lawful bases relied upon are:Legitimate interests, where processing is necessary to respond to and assess enquiries
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We do not use analytics cookies, advertising cookies, tracking technologies, or third‑party cookies.
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Data may be processed by third‑party service providers supporting website hosting, form handling, or email infrastructure. Such providers act as processors and are subject to appropriate contractual and security safeguards.8. International Transfers
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Lodge a complaint with the Information Commissioner’s Office (ICO)10. Contact
For any data protection enquiries, please contact:
Marlow Grey Consulting Limited
Email: [email protected]