You already know something is wrong.
Most operators can feel it.
Very few can prove it.

We show you where the contract, operation and costs don't line up:
before it becomes expensive to fix.

300+ bed PBSA & 150+ unit BTR portfolios | 3+ sites | UK Wide | No agenda but yours

FM suppliers write contracts to win procurement.
Operators sign them believing the problem is solved.
Nobody checks whether the contract matches how the asset actually runs.That gap is where cost creep, compliance failures and mobilisation disasters quietly build.
It's the difference between what was promised at tender and what runs the building day to day.It is not a failure of effort.
It is a failure of structure.And it is more common than anyone admits.Either you find it. Or it finds you.

For BTR & PBSA operators managing 3+ sites.
Typically 300+ bed PBSA or 150+ unit BTR portfolios.

The risk is greatest for operators managing multiple sites, particularly where contracts have been inherited, grown over time or rarely challenged against what is actually happening on site.

Here are two examples of what we find.

What this looks like in practice

600-bed PBSA | North West£35k recovered at first renegotiation11 responsibilities were not clearly assigned between the operator and FM provider.We identified the gaps in the contract and clarified who was responsible for what before renegotiating the agreement.Contract restructured in 5 weeks.

320-unit BTR | Midlands£48k annual FM cost removedFM spend had increased 22% in 18 months: with no change in scope.We identified three overlapping services being charged separately and traced the excess cost back to the contract structure.KPI framework put in place.

These are not unusual problems.

Both operators knew something wasn't right.
Neither could prove where the problem was.Until the contract, costs and responsibilities were mapped against how the buildings actually operated.

Across portfolios reviewed in the last 12 months:15 - 30% excess cost identified in every contract audited.Over £180k in FM cost risk surfaced.

How it works

Four steps. Fixed scope.The same process every time, because the problems are usually hiding in the gap between the contract and the building.

01: Stress testWhat the contract says vs. what is actually happening.We test the scope against how your team and FM provider are actually running the building.You get: a clear gap map showing what matches, what doesn't and where the problems sit.

02: Compliance checkWhat should be covered vs. what your contracts actually cover.We check current obligations against the contract so you're not relying on assumptions or supplier interpretation.You get: a plain-English view of what's covered, what's missing and where you're exposed.

03: Responsibility checkWho should do it vs. who thinks the other party should.We identify every unclear, disputed or unassigned responsibility between your team and the FM provider.You get: a clear responsibility map showing who owns what.

04: Cost exposureWhat you're paying for vs. what you're actually getting.We identify duplicated, unnecessary or unexplained costs and trace them back to the contract and service model.You get: a clear view of where money is leaking and what can be challenged.

Most reviews are completed in 2 - 3 weeks. The findings typically pay for themselves at the first renegotiation.

Three engagements.
Project-based. No retainers.

Every engagement starts with the same question:
what isn't working as it should?The answer determines which engagement fits.

CONTRACT & COST CONTROLIndependent contract reviews, compliance mapping and contract restructuring for BTR & PBSA portfolios facing audit, investor due diligence, acquisition or operator change.We map what the contract says against what the asset actually requires and how it is actually being operated. Every gap identified. Every unclear responsibility surfaced. Every cost risk made visible.You leave with a contract that works, and evidence to support it.Right for you if: you're preparing for audit, acquisition, sale or investor review and you're not confident your FM contracts hold up.

FM PROCUREMENT & MOBILISATIONStrategic FM procurement built around how the asset will actually operate, not a specification written 18 months before opening.We work with development and operations teams ahead of practical completion to align the scope, service model, KPIs and commercial structure before the contract is awarded.The result is an FM contract built for the building you are actually going to operate.Right for you if: you're approaching PC and FM procurement hasn't been properly aligned with how the asset will run.

FM COST CONTROLIndependent FM cost audits, KPI frameworks and spend governance for live BTR & PBSA portfolios where costs have grown but the scope hasn't.We find where the money is going, identify overlapping or unexplained costs, and trace the excess spend back to the contract or service model.You get a clear view of what you're paying for, what you're actually receiving and where the cost can be reduced.Right for you if: FM costs have been creeping and nobody can clearly explain why.

Not sure which one fits? The call will tell you.
Most operators know within 20 minutes.

FM problems rarely come from a lack of effort.They come from a lack of clarity.

About NadeemI started in PBSA operations. Not procurement, operations.
So I know what happens when the contract looks right on paper but doesn't work in the building.
Because I've been the person trying to run the asset when it doesn't.Over the last four to five years I have worked across FM procurement in PBSA, BTR, residential and co-living. The same structural problems appear at every scale. Contracts written for a tender. Scope that drifts. Responsibilities that fall into the gap between operator and provider. Costs that grow with no explanation.What I have found, consistently, is that operators already know something is wrong. They can feel it in the budget, the audit findings, the conversations with their FM provider that go nowhere. They just cannot map it, because the contract was never designed to be.That is what Marlow Grey does.
We sit between the contract and the operation - independently of the FM provider - to establish what should be happening, what is actually happening, and what the gap is costing you.

Book a 20-minute risk call

No pitch. No obligation.

We’ll identify where the gap is, what it could be costing you, and whether it needs action.You’ll leave with clarity. Whether we work together or not.

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