Marlow Grey Consulting
Fixing FM contract risk before it becomes operational failure.
For BTR & PBSA operators managing 3 or more sites.
About
FM problems are rarely caused by poor effort.
They are caused by poor structure.
Most operators come to us after a mobilisation fell apart, a contract failed under audit, or FM costs started climbing with no explanation.We find where the structure broke down - before it becomes expensive to fix.We work across UK BTR & PBSA portfolios.
Not as a managed FM provider.
On your side of the table.Over £180k in FM cost risk identified across portfolios reviewed in the last 12 months.
200-bed PBSA | North West
Inherited FM contract post-acquisition. 11 responsibilities unassigned between operator and provider. No one knew who owned them until an audit forced the question.
Contract restructured in 5 weeks. £35k recovered at first renegotiation.
320-unit BTR | Midlands
FM spend had grown 22% over 18 months with no change in scope.
Cost audit found three overlapping service lines charged separately.
£48k removed from the annual run rate. KPI framework now in place.
How it works
| # | Step | What we do | You get |
|---|---|---|---|
| 1 | Stress test | Contract scope vs. operational reality. We find where they’ve drifted apart. | A map between what the contract says and what’s actually happening. |
| 2 | Compliance check | Current obligations vs. current contracts. No guesswork. | A plain-language view of what’s covered, what isn’t, and what’s exposed. |
| 3 | Risk exposure | Every disputed or unclear responsibility named and prioritised. | A risk register with no ambiguity about where liability sits. |
| 4 | Roadmap | Fix, restructure or re-procure - with a clear recommendation on what to do first. | A decision-ready document. Board-ready. Finance director explainable. |
Most reviews completed in 2 to 3 weeks. The findings typically pay for themselves at first renegotiation.
Three engagements. Project-based. No retainers.
| Service 1 | Contracts that hold up under audit | Scope reviews, compliance mapping and contract restructuring for BTR & PBSA portfolios facing Building Safety Act scrutiny, investor due diligence or operator change. |
| Service 2 | Procurement that survives handover | Strategic FM tendering aligned to how the asset will actually operate - not the spec written 18 months before opening. |
| Service 3 | Cost control with no guesswork | FM cost audits, KPI frameworks and spend governance for live BTR & PBSA portfolios where the annual budget has grown but the scope hasn’t. |
Book a 20-minute risk call
No pitch. No obligation.
You’ll leave knowing where the risk sits - whether we work together or not.
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Terms and Conditions
1. About This Website
This website is operated by Marlow Grey Consulting Limited, a company registered in England and Wales under company number 16958444, with its registered office at 12 Invicta, Dartford, Kent, DA2 6AZ
References to “we”, “us”, or “our” refer to Marlow Grey Consulting Limited.2. Use of This Website
The content on this website is provided for general information purposes only.
It does not constitute professional, legal, financial, procurement, or technical advice. No reliance should be placed on any information contained on this website without obtaining advice specific to your circumstances.3. No Client or Advisory Relationship
Use of this website, including submission of enquiries via the contact form or by email, does not create a contractual, advisory, fiduciary, or professional relationship.
A formal engagement will only arise once confirmed in writing and subject to agreed terms of appointment.4. Scope of Services
Any services provided by Marlow Grey Consulting Limited are subject to a separate written agreement.
Nothing on this website constitutes an offer to provide services, a binding proposal, or an obligation to accept instructions.5. Intellectual Property
All content on this website, including text, layout, structure, and materials, is owned by or licensed to Marlow Grey Consulting Limited unless otherwise stated.
Content may not be copied, reproduced, distributed, or used for any purpose without prior written permission.6. Limitation of Liability
While reasonable care is taken to ensure that information on this website is accurate and up to date, no warranty or representation is given as to its completeness or accuracy.
To the fullest extent permitted by law, Marlow Grey Consulting Limited accepts no liability for any loss or damage arising from reliance on information contained on this website or from use of the website.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.7. External Links
This website may contain links to third‑party websites.
We have no control over, and accept no responsibility for, the content, availability, or privacy practices of such websites.8. Confidentiality and Communications
Information transmitted via this website or by email may not be secure.
No guarantee of confidentiality is given unless and until a formal engagement agreement is in place.9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.10. Contact
For enquiries relating to these Terms and Conditions, please contact:
Marlow Grey Consulting Limited
Email: [email protected]
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This website is operated by Marlow Grey Consulting Limited, registered in England and Wales under company number 16958444.
For the purposes of UK data protection legislation, we are the data controller.
Contact: [email protected]2. Personal Data Collected
We collect personal data only where you choose to provide it via our website contact form or by contacting us directly by email.
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Lodge a complaint with the Information Commissioner’s Office (ICO)10. Contact
For any data protection enquiries, please contact:
Marlow Grey Consulting Limited
Email: [email protected]